Terms and conditions
1. Scope
1.1. These terms apply to every order placed on skatbattery.com, in any language version, or by email or phone, with ENZYCORE OÜ (“we”, “the Seller”). The Ukrainian version of the site publishes the same terms in Ukrainian; both have equal force.
1.2. We deliver only within Ukraine.
1.3. If you buy as a business, section 12 applies in addition. Your own purchase terms apply only if we accept them in writing.
2. Definitions
Consumer: a natural person aged 18 or over who buys for purposes outside their trade, business or profession. Business customer: a company or a sole proprietor (ФОП) buying for their business. Order: your request to buy the products in your cart. Contract: the sales contract formed under section 4. Working day: Monday to Friday, excluding public holidays in Ukraine.
3. Products and information
3.1. We describe each product as accurately as we can: capacity, voltage, grade, production date, internal resistance and other specifications. Photos may differ slightly from the delivered product.
3.2. Orders on this website ship from our warehouse in Poland to Ukraine.
3.3. Cells are sold in packs; the minimum quantity and step are shown at checkout.
3.4. We are not bound by an obvious error in a price or description. We tell you before dispatch, and you may confirm the order at the correct price or cancel it.
4. Ordering and conclusion of the contract
4.1. You order by completing checkout and clicking “Place order”. Before that you can review and correct every entry.
4.2. We confirm receipt of the order by email or SMS. The contract is concluded when we confirm acceptance or dispatch the goods, whichever comes first.
4.3. We may refuse an order if the goods are not available, if your details are incomplete or appear false, or if the order would breach sanctions law. Any payment is then refunded in full within 5 working days.
4.4. The contract is concluded in Ukrainian or English, depending on the language version you order in. We keep the order and send you its details; these terms are always available on this page.
5. Prices and taxes
5.1. Prices and payments are in euros. Any amount displayed in hryvnia is indicative.
5.2. ENZYCORE OÜ covers applicable Ukrainian import duties, import VAT and customs clearance charges for your order. There are no additional import charges to pay on delivery.
5.3. The checkout shows the delivery cost before you place your order.
5.4. The price in your accepted order does not change.
6. Payment
6.1. We accept:
- card payment in euros, processed by our payment provider Stripe; we never see your full card details;
- bank transfer in euros to our account with Wise Europe SA; the details are shown after you place the order. We reserve the goods for 5 working days; if payment has not arrived by then, we may cancel the order;
6.2. We do not currently offer cash on delivery. Goods are shipped once payment is received.
6.3. Business customers may request an invoice with their company details.
7. Delivery and passing of risk
7.1. We ship from the EU to Ukraine. See Delivery for information on shipping, charges and tracking.
7.2. For consumers, risk passes when you or a person you name receives the goods. For business customers, risk passes when we hand the goods to the carrier, unless agreed otherwise.
7.3. If a parcel is not collected and returns to us, we may charge the cost of the return and of a second delivery.
8. Inspection on receipt
Check the parcel at the branch or with the courier. If the packaging is damaged, ask Nova Poshta to record it, take photos and tell us within 48 hours. Reporting later does not affect your statutory rights as a consumer.
9. Right of withdrawal
9.1. Consumers may withdraw from the contract within 14 days of receiving the goods, without giving a reason.
9.2. How to withdraw, return the goods and receive your refund is explained on the Returns, withdrawal and warranty page, which forms part of these terms and contains the model withdrawal form.
9.3. The right of withdrawal does not apply to goods made to your specification, such as packs assembled or cells matched or welded to order.
10. Warranty and conformity
10.1. We are responsible for any lack of conformity that exists at delivery and appears within 2 years of delivery.
10.2. In addition, EVE cells carry our 1-year warranty: a cell that fails to deliver its rated capacity or shows abnormal internal resistance or self-discharge under normal use is replaced. The warranty does not limit your statutory rights.
10.3. Neither covers damage from over-charging, over-discharging, short circuits, use outside the datasheet limits, mechanical damage, missing compression in a pack, use without a suitable battery management system, or normal ageing.
10.4. To claim, email us your order number, a description of the problem and measurements where available. For accepted claims we repair, replace or refund at no cost to you, including delivery.
11. Safe use
LiFePO4 cells store a large amount of energy. They must be installed by a competent person, used with a suitable battery management system, and protected from short circuit, physical damage, water and heat. Do not dispose of them in household waste.
12. Business customers
12.1. Quotes are valid for the period stated, or 7 days if none is stated. Lead times are estimates.
12.2. Business customers must inspect the goods within 5 working days of receipt and report visible defects in writing within that period; hidden defects within 5 working days of discovery.
12.3. The right of withdrawal in section 9 does not apply to business customers. Our warranty to business customers is the warranty in section 10.2; further liability for defects is limited to 1 year from delivery, as far as the law allows.
13. Retention of title
The goods remain our property until they are paid in full.
14. Liability
14.1. Our liability to consumers is as provided by law. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or under mandatory product liability rules.
14.2. Towards business customers, our total liability per order is limited to the order value, and we are not liable for indirect loss, loss of profit or lost energy yield, except in case of intent or gross negligence.
15. Force majeure
We are not liable for delays caused by events outside our reasonable control, such as war and military action, attacks on energy or logistics infrastructure, border closures, carrier failure or sanctions. We inform you without delay. If the delay lasts more than 30 days, either party may cancel the affected order, and any payment for undelivered goods is refunded.
16. Personal data
We process your personal data to perform the contract and meet our legal obligations, as described in our Privacy policy.
17. Complaints and disputes
17.1. Send complaints to hello@skat.energy. We acknowledge them within 2 working days and give a full answer within 14 days.
17.2. If we cannot resolve a complaint, a consumer may contact the State Service of Ukraine on Food Safety and Consumer Protection (Derzhprodspozhyvsluzhba) or go to court in Ukraine. Complaints may also be sent to the Estonian Consumer Protection and Technical Regulatory Authority (ttja.ee).
18. Applicable law and final provisions
18.1. These terms and the contract are governed by Estonian law, excluding the UN Convention on Contracts for the International Sale of Goods. This choice does not deprive consumers of the protection of the mandatory consumer law of Ukraine, where they live.
18.2. Disputes with business customers are settled by Harju County Court (Harju Maakohus), Tallinn. Consumers may bring proceedings in the courts of Ukraine.
18.3. If any provision is invalid, the rest remain in force. We may change these terms for future orders; the version in force when you ordered applies to your order.