Returns, withdrawal and warranty

Consumers may give notice of withdrawal within 14 days of receipt. Contact us for safe return shipping instructions for lithium cells.

Right of withdrawal (14 days)

You may withdraw from the contract within 14 days of the day you, or a person you name, receive the goods. For an order delivered in several parts, the period runs from the day you receive the last part.

To withdraw, tell us clearly, for example by email to hello@skat.energy, giving your order number. You may use the model withdrawal form below, but you do not have to. It is enough to send your notice before the 14 days are over.

Effects of withdrawal

We refund everything you paid within 14 days of receiving your notice, in euros, using the same payment method. We may wait until we receive the goods back or you show that you have sent them.

You must send the goods back within 14 days of your notice. You pay the cost of returning the goods.

You are only liable for loss in value caused by handling beyond what is needed to check the goods. Measuring voltage and internal resistance is normal checking. Welding, drilling, assembling cells into a pack, cycling them in an installation or removing bus bars and studs is not.

How to return a product

1. Email us your order number and the products you want to return.
2. We send you the return address in Ukraine and instructions for a carrier that can accept the cells. Tell us if any cells are damaged so we can arrange an appropriate return.
3. Follow the packing and shipping instructions we send you.
4. We inspect the goods on arrival and confirm the refund by email.

Exceptions

The right of withdrawal does not apply to products made to your specification, such as battery packs assembled to order or cells matched, welded or configured on request. It does not apply to business customers.

Warranty and defective products

EVE cells carry our 1-year warranty: a cell that fails to deliver its rated capacity or shows abnormal internal resistance or self-discharge under normal use is replaced. Consumers also have the statutory right to claim for a lack of conformity found within 2 years of delivery, and any further rights under the consumer law of the country where they live. The warranty does not limit these rights.

The warranty does not cover damage from over-charging, over-discharging, short circuits, use outside the datasheet limits, mechanical damage, missing compression in a pack, use without a suitable battery management system, or normal ageing.

If a product is defective, damaged in transit or not what you ordered, write to us with your order number, photos and, where you can, measurements (voltage, capacity test, internal resistance). For accepted claims we pay the return delivery and repair, replace or refund the product.

Battery take-back

Never put lithium batteries in household waste. You can return used cells you bought from us for recycling free of charge; contact us to arrange it.

Model withdrawal form